Gurugram: Illegal business was going on in a fake call center at Gurugram, police busted it, about one and a half dozen accused arrested duping American citizens. 18 accused including 8 females and the manager identified as Gaurav Bakshi a resident of Jaggi Colony Ambala were arrested from the call center used to dupe people in the name of providing technical support by creating a fake website of an accounting company named QuickBooks. ACP cyber crime Priyanshu Dewan while addressing media persons that the team of Cyber Police Station South on a secret information raided the call center from an office located in a building in Udyog Vihar on Wednesday night. They created a fake website of an accounting company called Quick Books and duping people allegedly providing technical support solving the problem. He said a team was prepared and a raid was conducted in the office on Wednesday night.
ACP Dewan said, 18 young men and women including the manager were caught. They have been identified as Gaurav Bakshi of Ambala, Debashish Chatterjee) resident of Uttam Nagar Delhi, Hitesh Malik, Nidhi, Anmol, Bhavana all residents of Rohini, Kanishk Narula resident of Karol Bagh, Rohit Singh resident of Seemapuri, Ashish Mathew resident of Sector 84 Faridabad, Kunal resident of Patna (Bihar), Devendra Devgan resident of Bhilai (Chhattisgarh), Aryaman Thakur resident of Kangra (Himachal), Sita resident of Jaipur, Rajasthan, Shivani both residents of Baran and Muskan Rajput resident of Raisina (Madhya Pradesh), Lahinganeht Haikip resident of Churachandpur (Manipur), Sharon and Nagamthingcho both residents of Ukhrul district. Police team also recovered 17 CPUs being used in cheating. The manager Gaurav was remanded to police custody for three to find out the whereabouts of the owner of the call centre running since February, 2024. Preliminary investigation revealed that the Manager Gaurav was getting a monthly salary Rs 1.5 lakh, whereas other workers were being paid Rs 30,000 per month. An FIR was registered against them in the police station under relevant sections.
During investigation, the arrested accused revealed the name of the operator as Gurugram resident Sumit Chauhan. During interrogation, it was found that the accused used to dupe American citizens in the name of providing customer care services of software support and accounting support. The accused used to run advertisements on Google from the customer care helpline number of a well-known company. When citizens called on the toll free number, these people used to receive the calls through VCL dialer and 3CX dialer software. In the name of solving their problems, they used to get a screen sharing application downloaded on their computer by posing as a company representative. After this, they used to get remote access to the computer system. Allegedly, they used to take 200 to one thousand dollars from them in the name of solving the problem through a fake website in the name of QuickBooks Accounting Company.
