Chandigarh: Punjab Police on Tuesday introduced an improved system for the passport verification which will allow citizens to receive pre-verification SMS and would also be able to submit feedback through Post-verification SMS.

From February 5, 2025, Punjab Police shall send an SMS notification from ‘PBSANJ’ to the applicant providing the name of the official conducting the verification and date and time of visit.

This improvement aims to reduce uncertainty and ensure that applicants are well-informed about the verification process, said Gurpreet Kaur Deo, Special Director General of Police (DGP), Community Affairs Division

Apart from this, the applicants would be able to send their feedback through post-verification SMS about the quality and behaviour of the officer concerned. For the purpose, they would receive a post-verification SMS from ‘PBSANJ’ having a hyperlink to the feedback form.

Applicants can share any suggestions, comments, or concerns through the feedback form.

This feedback mechanism will help Punjab Police in further improving service standards and address any concerns of the citizens promptly, asserted the Special DGP.