Chandigarh: In recent years, City Beautiful’s hospitality scene has witnessed a remarkable transformation with the entry of major players vying for prominence in the city’s bustling market. The city, known for its architectural marvels and cosmopolitan vibe, has become a magnet for leading hotel brands seeking to cater to the evolving needs of discerning travellers. Amidst this dynamic backdrop, Hyatt Centric Chandigarh emerges as a formidable contender, poised to leave an indelible mark on the city’s hospitality scene.
In a candid exchange, Sohaib Kidwai, General Manager Hyatt Centric Chandigarh talks about his focus on driving growth and excellence, his strategic blueprint for the hotel’s future success, emphasising a commitment to unparalleled guest experiences.
What are your primary objectives and goals for the hotel’s growth and success in the coming years?
As the GM, I aim to establish Hyatt Centric Chandigarh as a preferred choice for both leisure and business travelers by consistently delivering exceptional experiences and maintaining high standards of service excellence in line with the brand ethos of Hyatt Centric brand. We want the hotel to be known for enhanced overall guest satisfaction. Among other objectives, maximising revenue and profitability, strengthening brand positioning, and fostering a positive work culture among the team members.
With the evolving landscape of travel and hospitality, what emerging trends do you foresee becoming increasingly popular in the near future?
The traveller of today is sharp, discerning and evolved. We foresee a growing demand for personalised experiences, increased emphasis on sustainability and eco-friendly practices, and the integration of technology to enhance guest convenience and engagement. Hyatt is moving ahead with times and incorporating all this and more with tailored experiences.
Hyatt Centric is positioned as a brand catering to modern travelers. What are some of the unique features and amenities that set this hotel apart in the competitive market?
From stylish and contemporary guest rooms and suites to innovative dining concepts highlighting local flavors and international cuisines, guests are immersed in a vibrant social atmosphere conducive to connection and relaxation. Our passionate team members embody the Hyatt Centric ethos of “living in the now,” delivering personalized service that exceeds expectations. Culinary experiences take center stage at Hyatt Centric Chandigarh, where Corby’s introduces the innovative “buffet a la minute” concept, offering freshly prepared dishes to order. KOYO KOYO embodies the essence of Chandigarh’s dining scene, transitioning seamlessly from chic daytime leisure to a lively hotspot for vibrant nighttime experiences. Excitingly, our upcoming alfresco dining venue, Glasshouse, promises a fusion of flavors crafted from sustainably sourced ingredients, inviting guests on a memorable culinary journey that embraces mindful eating and the beauty of the outdoors.
What are some of the key factors that contribute to creating memorable guest experiences?
Personalised service, attention to detail, and anticipating guest needs bring guests back to the property. At Hyatt Centric Chandigarh, we ensure that these expectations are consistently met by empowering our team members to exceed guest expectations, investing in ongoing training and development programs, and soliciting feedback from guests to continuously improve our offerings and services.
Looking ahead, what excites you the most about the future of Hyatt Centric Chandigarh?
We are consistently working towards making the hotel a preferred destination for travellers seeking authentic experiences and vibrant hospitality. We aim to strengthen our F&B operations, further enhancing our reputation for excellence, expanding our market reach to attract a diverse range of guests, and continuing to innovate and evolve to meet the evolving needs and preferences of modern travellers.
