HYDERABAD: Samsung India has announced the launch of its service vans for Telangana to provide world-class service to its customers at their door steps.

As many as 19 service vans were flagged off in the city in the first phase of the initiative by Anurag Prashar, vice president, Customer Satisfaction at Samsung India in the presence of key dealers and distributors, a press release issued by Samsung said.

These vans will reach out to 68 talukas across the state with each van being equipped with a DG set and key fixtures, enabling multi-skilled service engineers to provide quick response and on-spot resolution of complaints. The unique customer service initiative for consumers across India was launched in October 2016 and will see a total of 535 service vans connecting 6,000 talukas. “At Samsung, it is our constant endeavour to provide the best customer service to our consumers. With this initiative, our customers in rural India will enjoy the same level of speedy and high quality service as urban customers. We are committed to provide the very best of customer service for our customers across the state, especially in rural areas,” Prashar said. The resident engineers will be located in remote areas and will help reach out to Samsung’s consumers in their local areas. The new initiative takes Samsung’s tally of touch points from 2,000 to over 3,000, helping Samsung extend its lead as the country’s largest service network in the industry, it added.—PTI